Now in Direct Mail: Navigating New Paper and Printing Challenges

In a time of postal delays, paper shortages, and supply chain disruptions, CCAH is helping organizations rise to unprecedented challenges in print and direct mail production.

If you’re looking at an eight-month lead time for envelopes and wondering how to plan now for November mailings, you’re not alone. Direct marketers face new challenges in getting direct mail out the door—from postage increases and rising paper costs to labor shortages and shipping delays.

But direct mail is a major (and often primary) source of revenue for many organizations. Few organizations can afford to scale back direct mail programs or cut campaigns. Not to mention, many folks who comprise your direct mail audiences might not have access to computers or mobile devices; they rely on the mail to stay connected to the issues they care about.

The good news is that there are ways to navigate the new landscape, and we are here to help you through it. 

Shannon Murphy, Principal and Senior Vice President of Production

A Closer Look

According to the Bureau of Labor, over 4 million people voluntary quit their jobs in the month of January. An additional 3.6 million people called in sick from work that same month due to COVID-19 and other factors. On top of that, many people who spent their careers working in print are retiring from the printing trade, and so far, fewer workers in younger generations are stepping in to fill these roles. Like many sectors, print production is contending with a reduction in the workforce.

In addition to labor shortages, COVID-19 impacted paper supply and demand. In 2020, paper production was reduced by 40%, and many paper mills converted their lines to produce other materials. In 2021, demand for paper increased but mills couldn’t keep up. They weren’t and still aren’t able to import as much paper because of mill closures and logistical challenges, including trucking shortages, container shortages, increased dock time, and railway bottlenecks.

Some mills are completely sold out of certain types of paper, and mills are allocating paper to printers based on historical purchasing to prevent stockpiling. These factors have resulted in increased costs and lead time.

Because of the increased demand for paper that is expected through 2022 and into 2023, prices will continue to increase. Mills will consolidate offerings, and some brands will be discontinued. A worker strike in Finland at UPM, one of the world’s leading producers of label stock, began at the start of the year and is lasting through March, further impacting the paper industry.

Meanwhile, postage rates continue to rise, with the next rate increase set to take place on July 10, 2022.  At that time, rates are projected to increase by as much as 9% – 9.5%. Starting in January 2023, the US Postal Service has planned for two postage rate increases per year.

“However long the day, the evening will come – bad times don’t last forever.” – Irish proverb

Adapt and Overcome

CCAH is fortunate to work with suppliers who are going above and beyond to accommodate our clients’ needs in this challenging environment. While there are no easy or immediate solutions, there are steps you can take to stay in the mail and get your message in front of your donors.

At CCAH, we work with our clients to apply for USPS promotions to cut costs, leveraging USPS Gateway as a savings tool. We gang print for multiple campaigns, across programs and across clients. We also track mail for our clients to stay on top of delivery times and ensure mail pieces are delivered. And we implement innovative production techniques to offset cost increases and decrease production time. Here are additional steps we are taking that everyone can consider:

    • Choose the appropriate class of mail for your campaign. Build time into your plans so you don’t need to mail as much first class.
    • Keep mailing lists clean using NCOA and ACS, and purge undeliverable addresses from your lists.
    • Sign up for USPS Promotions. For Example, Informed Delivery will take 4% off your postage costs for the last five months of 2022. It has the added benefits of being free, potentially boosting response, and keeping your organization as visible as your competitors.
    • Be open to alternative paper stocks and different formats, which allow for flexibility in sourcing.
    • Stay away from print flat & convert envelopes, which take more time to produce.
    • Think about the BRE – how essential are white mail codes? The answer might be different for everyone, but it’s important to ask the question.
    • Is SRE postage warranted?
    • Tint paper to match a color. Color stocks are becoming harder to come by.

Ultimately, the best thing you can do now to ensure a successful year-end is  plan ahead and stay flexible. Don’t just have a Plan A. Have Plans B and C too. Already, many envelope suppliers are booked through August. So, start strategizing for your fall campaigns early, order paper now, and book press time. Come autumn, you’ll be happy you did!

And if you have any questions, please leave a comment below or send me an email at smurphy@ccah.com.

Print Industry: Important Update

Plan Ahead – Way Ahead!

Envelope lead times can take up to 12 weeks. These lead times are the longest I’ve seen in the 20+ years I’ve been in the industry. Causing these delays are several factors:

    • Paper Shortages
    • Staffing Shortages across the supplier network
    • Transportation Delays

Paper Shortages & Cost Increases

Shannon Murphy, Principal and Senior Vice President of Production

Many paper mills have announced they are on allocation. This means they have limited tons available to produce/sell each month, and they are going to prioritize those tons to key customers/printers/end‐users. Each mill has different amounts of paper allocated to their key accounts. These allocation tons are determined by past customer history and are monitored and adjusted monthly as orders are placed and accepted into the mill runs. In addition, we have seen delays from multiple mills as they fall behind with their schedule. We expect similar market conditions to continue the balance of the year and well into 2022 or even early 2023.

Due to the allocated paper market, mills have been slow to confirm paper orders, but placing orders early will help the mill when determining allocation. Once paper is ordered you own it.

Some companies are not able to get recycled stock. This could be a problem for many environmental non‐profit organizations. In the past two weeks, a supplier told me that due to allocation he can’t order recycled paper until February.

Labor Shortages and major disruptions in the supply chain, made worse by the pandemic, have caused delays in print. Some paper manufacturers have scaled back their shifts due to the delta variant. Many have shifted to producing packaging materials due to the increase in online order shipping with the onset of COVID‐19.

Paper costs have increased 14% over the last year due to the increase in wood pulp. Wood pulp has increased over 50% in the last year. And paper increases aren’t over as several paper manufacturers have announced additional increases in the past few weeks.

Staffing Shortages

According to a recent study by Booz Allen, the number one business concern in the print industry is finding skilled workers. Because of this shortage 6/10 production jobs go unfilled. Not only is this affecting press operators, ink technicians, and prepress workers, it’s also affecting the trucking industry.

Suppliers are running at 75% capacity simply because they don’t have the staff to run equipment.

Other factors are playing into the staffing shortage:

    • Continued COVID Cases
    • Quarantine Requirements
    • Lack of childcare
    • Extended Unemployment Benefits
    • Pandemic having prompted workers to move to other industries
    • Retirement of the baby boomer generation

Transportation Delays

    • Nationwide truck driver shortage translates to only one driver available for every eight truckloads that are ready for delivery.
    • Lack of drivers and workers cause port back ups for shipments coming in from overseas.
  • Any one of these issues would cause delays, but the combination of these issues results in longer lead times and an increase in cost over last year for the same service.

CCAH Recommendations

    • Plan Ahead – schedules will be longer for the foreseeable future
    • Deliver Art on Schedule – flexibility in due dates is a thing of the past. Art delivered behind schedule doesn’t mean a “day for a day” anymore … a one‐day delay can translate to several weeks delay in the print schedule
    • Order Ahead – print for multiple campaigns at a time
    • Time Savers – print letter head and envelopes early; duplex laser to allow more lead time with copy; inkjet teasers instead of printing on envelopes
    • Be Flexible on Paper Stock (if you can) – can you tint white stock instead of using color paper or use a different paper weight?
    • Communicate. Communicate. Communicate.

There is some uncertainty still, but it looks like we will continue to have print industry challenges into 2022 and 2023. Please plan ahead. And if you have any questions, please leave a comment below or send me an email at smurphy@ccah.com.

Kim Cubine

Celebrating Our Staff

Each year, we set aside some time where we can acknowledge important miles stones and have a little fun together, and last week, CCAH held our annual staff appreciation day.

Our Spirit Week did look a little different this year. Typically, we have a week of fun filled activities in our East Coast and West Coast offices. Traditionally we have a day of service on 9/11 here in the DMV, and we spend the day with AARP packing lunches for Seniors in need, and our West Coast office does a day of service with one of the awesome groups that we work with out there.

Kim Cubine
Kim Cubine, President

So, for the second year in a row, we found ways to show our appreciation Covid Style! Celebrating our employees with food, cheer, and an afternoon off on Friday so everyone could start their weekend early.

But, before we all left for the week, we took a moment to reflect on three key areas of our firm: Client Success, CCAH Internal Initiatives, and Exciting Company Growth.

Client Success

First, the work of our clients … most of us are here at CCAH because we want to make a positive impact on the world—and we want our work to make a difference.

And since the pandemic shut down the world, the work that our employees do has proven even more important than ever.

In this past year and a half, Email, Direct Mail, and Mobile were the only form of communication with donors for many organizations. While the world was going to hell in a handbasket, our clients dove in head-first to help address the multitude of crises happening in 2020. As a matter of fact, some even posted their best fundraising year ever because of the work and commitment of their CCAH team. I am so proud of what we delivered. When we look back on this whole “Covid time” and think about what we did to make a difference—well, we get to answer:

I helped hospitals expand their services to meet the Covid Crisis … 

I delivered PPE to thousands of people for our clients … 

I helped people down on their luck get reintroduced to society and get a job and start a new life … 

I helped raise the funds to open the doors of the International African American Museum … 

I helped make sure that hundreds of thousands of voters had were educated on where and how to cast their ballot—despite a massive voter suppression effort … 

And we even had the energy to help take back Congress, get rid of Trump, and elect the first biracial woman as Vice President in our nation’s history!

And I could go on. Every day you are helping these amazing organizations make someone’s life a little better … and that’s not something to take for granted, or something everyone can say they did. I am so honored to lead these dedicated people in making this difference.

CCAH Internal Initiatives

We have embraced becoming a more flexible workplace and trying to work with each of our employees on their personal needs to help balance work and life. After a few surveys and some informal focus groups, the management team has made a big push to meet our employees where they are. 

We’ve expanded where we’re registered and now have employees in 14 different states, allowing staff to relocate and significantly expanding our hiring pool. We added additional vacation days to our schedule and increased the “supervisor discretion” time off over the summer. And at the beginning of this year each employee started receiving a monthly stipend for home office supplies.

But we all know, nothing really replaces the ability to have human interaction: whether at the office or your neighborhood coffee shop, people need a change of scenery and a real person to talk to from time to time.

And unfortunately, that’s something I can’t fix nor can I promise when it will change. But I can promise you that at CCAH, our Partners and Management spend a lot of time thinking about how we can help our employees, each and every one of them, navigate these new challenges. We know we may not get it right every time, and we are open to all ideas and suggestions for new ways to approach any issue, and we’ll never stop striving to make things better.

Exciting Company Growth

And finally, looking toward company growth and future. We have launched a number of new internal divisions in this past year or so.

For example, we launched the new Nonprofit Ads Department. And in January, when we had the unofficial launch of our CCAH Ads division, and within the first few months we were invited to participate in RFPs for five well-known nonprofits (after we had only been “live” for ~45 days!), introducing ourselves to at least 100 influential folks in the nonprofit space who were very impressed with what they saw. And that is how you start to build the business.

QCT data management has been another tremendous success. This outstanding team has been expanding our portfolio of data services. And they plan to continue to grow their team and bring in even more data management for the company.

And after Testing a Co-op model for Senate Candidates, our CCAH Political Team is delving into critical voter education and get-out-the-vote work and has built out two teams now focusing on this endeavor.

So not only are we doing great work for our clients, we’re expanding our services across the company and watching for trends that provide other new business opportunities.

What's Next?

As I look towards the future, there is nothing more valuable to our firm than our incredible employees. With new partner and management team voices, and a laser focus on challenges and opportunities in 2022, the company leadership is hard at work looking for answers to the tough questions, tackling challenges head-on, and staying on top of trends that put us ahead of our competition. To all of you, a huge thanks. The work we do is important, but it is this dedication to excellence that has kept us going strong for over 35 years.

The expectation of our company leadership is that we approach all challenges and opportunities with culture and values leading the way.

We must ensure that our company continues innovating, offering our employees the best skills training available and professional development opportunities inside and outside the company. And that we lean into our diversity, equity, and inclusion priorities — even and especially while we are remote. We need to look inward to see how to improve and make those changes outwardly as we continue to drive toward excellence in the industry.

But most importantly, as our staff appreciation week comes to a close, and we continue looking forward and reflecting on the year so far, I want to take a moment to tell our employees, from the bottom of my heart, thank you for all you do at CCAH.

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Postage Rates Will Officially Increase

The PRC has approved the rate increase to take place on August 29, 2021.  Postage rates will be increasing by an average of 6.8%.

6.8% is made up by adding the Consumer Price Index (CPI), funds for retirement costs, a “density” factor (delivering less mail to more homes), and another tenth of a percent because they it wasn’t used during the last postage increase. This is not the last time you will see an increase like this – expect to see it again in 2022 and beyond.

The Postal Service calculates what they determine to be the rate authority granted by the PRC’s formula, and then consider the minimum they will need from this to mitigate lost income. After this consideration they determine how much they believe they can increase rates. Then this  authority is used to propose a rate case for the PRC to approve. 

The rate increase varies by class of mail, sort density, and piece size.

Shannon Murphy, Principal & SVP of Print Production

Nothing has changed in the rate case filed at the end of May – it’s just been approved. There are things you can do to help mitigate the increase.  

  • The Informed Delivery Promotion that starts on September 1 will give you 2% off your letter and flat mail, at least through November. 
  • You should also consider removing bad addresses from your files – ACS users still generally find 1% – 2% undeliverable addresses even after NCOA processing. 
  • Run your data files through PCOA also. Just because people are moving doesn’t mean they are reporting it to the USPS.
  • Make sure you get your flat work out by August 27, 2021.

To learn more about this change and what it may mean for your and your organization, you can see detailed rate charts here: https://www.ccah.com/usps-price-increase-2021.pdf

There are lots of moving parts in the direct mail production world  more updates to come as we get them! Please leave any questions in the comment section below or send me an email at smurphy@ccah.com.

Mid-level Nirvana: Recap from Bridge Conference 2021

When there are multiple agency partners and internal departments playing a role in one mid-level giving program, how do you achieve success year after year? If you attended “Mid-level Nirvana: Achieving Channel Integration Bliss” at the 2021 Bridge Conference, you’d know what to do! Session speakers were Genevieve Paul, Director, Annual Giving at the National Park Foundation (NPF);  Kathy Swayze, President & Creative Director, Impact Communications; and Pete Carter, Principal & Senior Vice President, CCAH (and if you attended Bridge but missed the session, you can still watch the full presentation here).

Over 100 attendees participated in the virtual session and walked (or navigated) away with these takeaways:

Pete Carter, Principal and Senior Vice President
  • How to unify your message across digital and direct mail channels
  • Real-life tips on getting your agency partners and vendors to collaborate effectively
  • How to escape the mayhem and find nirvana (and more revenue) in a mid-level program

The NPF mid-level program is called the Champion’s Society, with membership beginning at $1,000 a year (or $100/month). Revenue has shown impressive year-over-year growth; this has been achieved with a collaborative approach to fundraising. Channel experts worked together to move donors up the giving ladder using truly integrated digital and mail strategies, with buy-in from membership, mid-level, and major/planned gifts staff.

Ensuring integration across channels is a reality, and not just wishful thinking begins with creating shared goals with channel-specific components. Then, as strategies emerge, maintaining open channels of communication is vital. These formal and informal meeting opportunities where ideas are freely exchanged require breaking down the walls that often divide us since defensiveness and territoriality ultimately will only hold us back from hitting our budget goals.

As ideas are developed, it’s important to avoid rejecting new concepts because they’ve never been tried before. For mid-level programs, in particular, fresh cultivation concepts are essential. Cultivating donors with special “insider” updates and appreciation messages will produce a glow of goodwill and lead to a long-term payoff from deepened relationships. 

For example – in November 2020 NPF leveraged a series of Thankful Thursday emails intended to show heartfelt and personal appreciation for the commitment shown by its donors. The final piece of this cultivation approach was our Find Your Park Friday, which is traditionally sent the day after Thanksgiving and encourages our park enthusiasts to find and visit their favorite park. Given the ongoing COVID-19 pandemic, we needed to be nimble and switch gears a bit in 2020. So instead of a focus on in-person park visits, we encouraged members to find a digital way to interact with their favorite park – from taking a virtual tour of a park or “joining” other park enthusiasts on social media to share their park stories.

After November’s cultivation emphasis, the focus shifted to the most lucrative fundraising time of the year, starting with #GT and lasting through year-end. We call this our 31 Days of Giving. In December we leveraged both a match gift offer and a downloadable thank-you gift for contributions. The number of online and offline year-end contacts in 2020 increased over the past 3 years, as did file size. But this graceful “cultivation, then donation” approach, with more opportunities to give, did not generate a rise in donor complaints about contact volume. In fact, to our delight, we saw an increase in total year-end revenue for the Champion’s Society, up a total of 35% since 2017. What’s even more impressive is that while digital income grew dynamically in that time, direct mail was also up a bit – meaning digital largely represented additive, not shifted, income.

Other new ideas launched over the past year include a dedicated Champions Society ad campaign on Facebook, which is gaining traction with each passing month. Targets include former Champions Society members and new-to-file prospects. This is an important part of our channel agnostic approach to donor recruitment and reinstatement – allowing an increased investment in channels that show promising results.

Here’s a summary of the keys to nirvana recommended by Kathy, Genevieve and Pete:

  1. Set clear goals.
  2. Communicate!
  3. Don’t be afraid to try something new.
  4. Be nimble and be prepared to switch gears.
  5. Focus on the long-term return in relationship.
  6. Be channel agnostic.

To find more strategies and to work with our experts, reach out to work with us!

Paper Availability — Going From Bad to Worse

Paper is increasing in cost again!  And the timing to get paper is becoming longer and longer.

Custom stock and roll sizes can take several weeks to source as mills are running into the same issues as many other businesses: getting folks to come to work, fill equipment to run, and keep up with the demand.

The latest word is that by July 1, paper will see an increase of $4.00cwt (that’s $4 per 100lbs).

This would be an increase of 8% — an unprecedented increase. When a Mailshop gives an estimate of how much a job will cost your organization, paper typically represents 50%-60% of a quoted price. The remaining cost goes to labor, overhead, delivery, ink, folding, etc.

That means that with an 8% increase in paper, your quoted price for envelopes, letters, etc. will be about 5% higher than expected.  cwt

Shannon Murphy, Principal and Senior Vice President of Production

The Next Step

The dreaded word, allocation.

For those not familiar with how this one works, it basically looks like this:

Mills can’t meet demand. So they allocate inventory to printers and converters based on how much they buy and how much they have used over the last year.

Example

Let’s say company “A” bought $10,000 worth of paper in the past year. When put on allocation, they can only buy:

      1. The same as last year
      2. 90% of what they bought last year, etc.

The percentage they get will be based on supply.

The scary part is some printers could struggle to get paper. This is where suppliers’ strong relationships with paper manufacturers or merchants will play a key role in getting paper when needed.

How does this affect you? 

Factor in more time for projects. Getting paper will take longer, and of course with these announced price increases, it will cost more.

How Can CCAH Help?

    • We are starting early — making decisions on packages sooner so production can order paper before the art is released.
    • We’re talking with our production managers directly, asking about specialty stocks far in advance of wanting to use them.  We’re thinking about places we may have flexibility with the paper stocks we are using.
    • We’re being thoughtful on where strategy can change and where we won’t have wiggle room. Making major changes to package specifications midway through a job may spell big problems — if we have already ordered a special paper and the paper specs change — that original paper is still yours … the good news is you would have it available for your next mailing, or you could sell it to another supplier client if the need arose.

There is some uncertainty still, but it looks like the fall will be very similar to last year with paper challenges. Please plan ahead. And if you have any questions, please leave a comment below or send me an email at smurphy@ccah.com.

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Postal Increase Proposed

Postage has increased every year since 2012. Of course, no one wants to see rate increases, but these increases were nominal and capped at the consumer price index (CPI).

Last November, this changed when the Postal Regulatory Commission decided they were going to allow the postal service more flexibility in pricing for mailing services. Meaning the post office can raise rates above the CPI based on certain factors, like the growing number of delivery points a carrier delivers to 6 days a week, funding retirement for USPS employees, a penalty for underwater rates, and any unused rate authority from previous increases.

Friday’s proposed increase will be the largest we have seen in a one-year period in the last decade (or ever for that matter) — with an average increase of 6.8%!

But, the good news (if we can consider it that) is that the USPS will not be asking for an increase in January 2022 as they have in past years.

Shannon Murphy, Principal and Senior Vice President of Production

What does this mean for nonprofit organizations?

A significant increase in the cost per piece budget for all direct mail campaigns. In a typical campaign, postage accounts for 30-70% of total cost. That means in a program that spends $5,000,000 annually on direct mail, an increase like the one proposed (assuming postage accounts for 30% of total campaign cost) would add $340,000 in additional cost over the course of a year. Imagine if you spent double or triple that. Can your organization afford this?

So, what can organizations do?

Although the proposed increase is currently being challenged in the court of appeals, my advice is to:  

  • Adjust your budgets, the court decision could take a while. And this likely isn’t a one and done  chances are, we’ll see this again for the next five years, at which time the regulators will take another look at the rates.
  • Take a more critical look at how spend is allocated across your program: Is it optimized? Should you consider adding a new channel to your program?
  • Work with your agency or mailshop to analyze each mail file to sort to the best possible sort level. Even when that means splitting the file up between SCF, NDC and commingle. The more we can do on the front end to maximize sort levels, the lower the postage rate.
  • Test! For example, with the proposed increases, flat rates will crush your budget!!! If you have a 9×12 calendar, test a 6×9. Maybe you have done this in the past and found the larger calendar as the winner  but that was 10 cents ago. Ask yourself, do you really need to mail $50+ segments at first class rates? Maybe you’ll get similar results mailing third class. SRE’s are great and increase response  but will they give you the needed ROI when the additional 3 cents for first class postage is added?

With all that said, I wouldn’t throw the baby out with the bath water. Direct mail accounts for a large portion of overall nonprofit revenue — for one organization CCAH works with, their direct mail fundraising accounts for 70% of their annual fundraising budget. 

Bottom line, it takes all channels for a successful fundraising campaign. Break down silos between channels to make decisions based on your organization’s key performance indicators and long-term goals.

There are lots of moving parts in the direct mail production world  more updates to come as we get them! Please leave any questions below or send me an email at smurphy@ccah.com.

World Day for Cultural Diversity for Dialogue and Development

Diversity, equity, and inclusion is a topic that is at the very core of CCAH. But some may ask, “how are diversity, equity, and inclusion different?”

Diversity is the who and the what: who is sitting at the table, being recruited, and being promoted. Although organizations measure diversity in terms of race, ethnicity, or gender, the truth is diversity covers a much more comprehensive range of characteristics, such as disability, education, sexual orientation, age, socioeconomic background, etc.

Equity is the fairness, accessibility, opportunities, and advancement of all people. Are we treating everyone equally?

MJ Johnson, Senior Vice President of Human Resources and Administration

Inclusion is the how. Inclusion is the behaviors that welcome and embrace those differences by creating a workplace that allows everyone to participate, thrive, and contribute their best work while being their authentic selves.

“Diversity is a mix. Inclusion is making the mix work.” -Andres Tapia

In early 2019, CCAH formalized our commitment to the DE&I space. We are focused on our culture, practices, and client-facing approaches to uphold diversity, equity, and inclusion on all fronts. Over the last year, our dedicated DE&I committee has rolled out initiatives, formalized training, and encouraged meaningful and thought-provoking conversations. We believe in the power of diversity and inclusion to create a culture that is both welcoming and resilient. CCAH is committed to closing the opportunity gap by embedding a DEI lens in our agency’s culture and continuing to drive impact in the world. We are committed to building a sustainable, equity-driven, and inclusive work environment where diversity is celebrated and valued. For a diverse workforce to feel included and heard, you have to begin by facilitating conversations that cultivate understanding.

CCAH challenges you today on #WorldDayForCulturalDiversity and every day to:

  • Activate your activism
  • Push yourself out of your comfort zone
  • Be aware of your own bias
  • Be an ally
  • Commit to learning & listening
  • Contribute to DE&I work, inside and outside of your workplace
  • Recognize your privileges
  • Champion positive change

At CCAH, we recognize and embrace that we all have something different to offer. CCAH will continue to use our voices and platforms to elevate issues such as racism, inequalities, sexism, bias, and prejudices to encourage dialogue that will influence and impact positive change in our country and around the world.   

Let’s keep moving forward together!

A difficult yet rewarding year.

$401,324,272.25.

That’s how much money Chapman Cubine Allen + Hussey helped our clients raise in 2020. The most ever in any of our firm’s 35 years.

2020 was an extremely difficult year for everyone … the pandemic and the life-threatening coronavirus … personal hardship in a topsy-turvy economy … massive unemployment … isolation and loneliness … a historically divisive political landscape … assaults upon civil liberties … and our electoral process.

But there was a silver lining. Despite the immense hardships faced in 2020, Americans united to support the causes that matter the most. 

Jim Hussey, Chair

In addition to raising more than $50 million to aid those impacted by the pandemic, and more than $36 million to support health-related institutions, including many that are addressing the coronavirus crisis, CCAH is especially proud of the role we played to defeat Donald Trump and elect Democrats up-and-down the ticket.

We helped the Democratic Party raise more than $166 million to elect President Joe Biden and Vice President Kamala Harris. Combined with our victories with the Clinton/Gore Campaign in 1996 and the Obama/Biden Campaign in 2012, this adds up to three successful presidential campaigns for CCAH President Kim Cubine and her team of highly seasoned political specialists. (It’s really five if you count Al Gore’s race in 2000 and Hillary Clinton’s campaign in 2016 … both of which won the popular vote.)

Other CCAH partners generated more than $50 million in the successful effort to retake the U.S. Senate, and an additional $15.6 million to elect more Democrats (especially women and people of color) to positions in the U.S. House of Representatives, and to state offices around the nation.

And during a year which saw the growing threat of racial intolerance gain the attention it has long deserved, CCAH was able to help its clients raise over $70 million for civil rights causes which … fought for the rights of all Americans to have their voices heard at the polls … and addressed the sickening rise of right wing intolerance, neo-Nazism, and antisemitism. We are also proud that CCAH raised $76.6 million for environmental and animal rights organizations, and other worthy advocacy causes.

None of this work would have been possible without the dedicated efforts of our more than 100 CCAH staff members, who operated from 14 states and persevered despite the difficulties posed by the pandemic and social distancing. Like the rest of the country, our employees left the office in mid-March of 2020 and coordinated all of these successful efforts from their homes without the benefit of office resources or face-to-face coordination with their co-workers. All of our partners and supervisors are incredibly grateful for their brilliant service and success. 

And their hard work will continue throughout 2021 as we look forward to the post-COVID era and continue to partner with amazing organizations to address the most important causes facing our nation.

February Mini Spotlights

CCAH is full of superstar employees who are going above and beyond to make the world a better place. Whether they’ve worked here for 20 years or just one, every person has the opportunity to make real change. We decided we wanted to show off these go getters with our new mini spotlight series! Each month, we will be highlighting employees on our social media pages who are doing incredible things, both inside and outside the office; however, if you missed any posts, have no fear! Check out a recap of our mini spotlights for February below! In honor of Black History Month, we are excited to celebrate some of the coworkers we are lucky enough to have work with us at CCAH.

Quentin Patrick

To start off our #CCAHSpotlight Black History Month series, we are excited to feature the face of CCAH, Quentin Patrick. Quentin has been the Office Administrator at CCAH for over 20 years! When he is not caring for our staff, he is mentoring inner city youth, biking the national mall, and advocating for civil rights. His favorite memory at CCAH is creating holiday cards for the White House during the Obama Administration. We are beyond proud to work with this independent, reliable and committed coworker who goes above and beyond everyday to make CCAH feel like home.

Alana Ralph

We’re continuing with a creative superstar: Alana Ralph! Alana has been working at CCAH for 5 years as a Production Designer. In our art department, she is a design force. Her art has spanned from assisting with Nasty Woman buttons for Hillary Clinton’s campaign to designing t-shirts for stuffed animals going to pediatric patients. Getting to do work for causes that align with her beliefs isn’t all she does. Outside of the office, she is an incredible mom to her 3 year old daughter and the owner of an Etsy store where she creates invitations and stationary that are works of art. We are incredibly proud to work with such a dedicated, inspirational, creative coworker who brings our clients’ work to life.

Jessica Acheampong

And we’re closing out this mini spotlight series with a Direct Mail rock star: Jessica Acheampong! Jess has been working at CCAH for over a year as an Account Representative. When she is not helping her clients save the world one donor at a time, she loves watching Hamilton on Disney+ (she’s seen it more than 10 times!), celebrating her Ghanaian heritage with family, and spreading cheer wherever she goes—as her supervisor says, “Jess’ positivity and infectious smile can brighten even the dullest of days!” We are beyond proud to work with this exuberant, versatile, and passionate coworker and cannot wait to see what she does next at CCAH!

As the month comes to a close, we want to give a big thank you to these CCAH Superstars and February’s Mini Spotlights!